1. GENERAL

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1.1 The Bidclub Rewards Programme (the "Programme") will run from 7 June 2014 until further notice.

1.2 Bidfood Limited ("Bidfood") is the owner of the Programme and may administer the Programme in accordance with these terms and conditions.

1.3 Incentive Solutions Limited (“Programme Manager") manages the Programme for Bidfood and is responsible for its implementation and fulfilling rewards.

1.4 Your participation in this Programme as a ("Member") is deemed to be acceptance of all terms and conditions.

1.5 Instructions appearing on any and all Programme literature form part of the Programme Terms and Conditions.

1.6 The laws of New Zealand govern the Bidclub Rewards Programme and these Terms and Conditions.

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2. MEMBERSHIP

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2.1 Bidclub Rewards is exclusive to customers of Bidfood. Membership is by invitation only and remains at the sole discretion of Bidfood.

2.2 To qualify for membership and to remain eligible to participate in the Programme, a Member must:

• Hold and maintain an active Bidfood trading account; and

• Comply with Bidfood’s Trading Terms and Conditions at all times

2.3 Membership is limited to the business owner of the relevant Bidfood trading account, or a person authorised by the business owner to join and participate in the Programme on behalf of the business.  2.4 Employees and their immediate families of Bidfood, Bidfood’s Distributors, associated companies and associated agencies are ineligible to be members of the programme.

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3. EARNING POINTS

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3.1 Members will earn Points on eligible products in the Bidclub Catalogue during the applicable promotional period:

• The Bidclub Catalogue products that earn points are valid during the specified promotion period.

• Catalogue Promotional periods may vary from time to time, but typically run:

  • January-March

  • April-June

  • July-September

  • October-December

3.2 All points are awarded from the order date. All goods must be paid for in accordance with the Bidfood Trading Terms to be eligible to claim points.

3.3 Bidfood reserves the right to withhold accrual of Points where special pricing has been negotiated with the member or in relation to any other promotional offers.

3.4 Members accumulate points and exchange points for Rewards of their choice as shown on the Bidclub Website.

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4. POINTS EXPIRY & ADJUSTMENTS

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4.1 Bidfood can cancel Bidclub Points that have been issued at their sole discretion, and Bidclub reserves the right to deduct from a Member's Bidclub balance:

• any Bidclub Points recorded in error;

• any Bidclub Points relating to a transaction which is cancelled or where a refund/credit is given;

• any Bidclub Points which are accrued by a Member where they fail to meet Bidfood's credit terms of trade criteria;

• any Bidclub Points which are not used by a Member to claim a Reward within 18 months after the end of the month in which the Bidclub Points were accrued. These will expire and be deducted from the Member's Bidclub Points balance.

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5. PROGRAMME INTEGRITY

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5.1 Points, bonus points, and Rewards, and any rights they confer, are not transferable, exchangeable, cannot be redeemed for cash and cannot be sold, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Bidclub Points have no cash or monetary value.

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6. STATEMENTS & COMMUNICATIONS​

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6.1 Members will be sent a monthly expiry statement via email, showing how many points are due to expire at the end of the month.

6.2 Members agree to receive Programme-related communications necessary for the administration and operation of their account, including (but not limited to) expiry statements, account notifications, and updates to the Programme.

6.3 Members may opt out of receiving marketing or promotional communications related to the Programme by following the unsubscribe link in emails or by written request to Bidclub Rewards at info@bidclub.co.nz. Opting out of marketing communications will not affect the receipt of operational or account-related communications.

6.4 Bidclub Rewards, The Programme Manager and Bidfood will not be responsible for correspondence lost or delayed through email. Members are responsible for advising Bidclub Rewards of any change to their email address.

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7. ENQUIRES & SUPPORT

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7.1 All Bidclub Rewards enquiries and redemption requests must be directed to Bidclub Rewards via the Bidclub Rewards website www.bidclub.co.nz, Free Phone 0800 802 479 or email info@bidclub.co.nz.

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8. REWARDS & SUPPLIER TERMS

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A. REWARDS

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8.A.1 Bidclub Rewards offers a variety of Rewards in the Bidclub Rewards online catalogue. The range and types of the Rewards will change from time to time without notice at the discretion of Bidclub Rewards.

8.A.2 Each Reward has a brief product description and displays the number of points required to be redeemed for that Reward. Points will change from time to time, without notice, at the discretion of Bidclub Rewards.

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B. CONDITIONS FOR INDIVIDUAL REWARDS

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8.B.1 Conditions may apply to individual Rewards, and in such cases, the use of that item may be subject to further specific terms and conditions made by the third-party supplier. These details and/or a link to a third-party supplier's terms may be provided in the product description. Please note:

• Vouchers/Cards are subject to the retailer's terms and conditions and usually include an expiry date or validity period;

• Certain conditions may be enforced by the suppliers, for example, travel or experience-related products may impose date and time restrictions;

• Select products are subject to third-party end-user licences and regulations;

8.B.2 Legislative restrictions apply to the selling, supply, and obtaining of classified products.

8.B.3 In New Zealand, under the Films, Videos, and Publications Classification Act 1993, it is illegal to sell, hire, show or give a restricted (red labelled) film or game to anyone under the age shown on the label (unless an exception is stated on the label) (‘Classified Product’).

8.B.4 By ordering a ‘Classified Product’ in New Zealand, you warrant that you are: 18 years of age or older and if you order Rewards that are classified "Restricted 18", "Restricted 16", "Restricted 15" or "Restricted 13", that they will not be given to anyone under the specified restricted age.

8.B.5 In New Zealand, under the Sale and Supply of Alcohol Act 2012, it is illegal to sell/supply Alcohol to someone under the age of 18 years. By ordering Alcohol, you warrant that you are 18 years of age or over.

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C. REWARDS AVAILABILITY

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8.C.1 All Rewards are offered subject to availability. Redeeming your points for a Reward does not guarantee the Reward is available.

8.C.2 Bidclub Rewards reserves the right to refuse to provide any Reward, terminate, remove, edit content or cancel orders (or part thereof) at the discretion of Bidclub Rewards at any time.

8.C.3 Without limiting the operation of any other Terms herein, Bidclub Rewards will not be held liable for loss or damage arising from the exercise of these rights.

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D. BIDFOOD SPECIFIC REWARDS 

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HOUSE OF TRAVEL (HOT)

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8.D.1 HOT voucher purchases are processed within 7 business days and sent to the member's registered delivery address.

8.D.2 Members must ensure that their address is correct and up to date before placing their redemption.

8.D.3 All HOT credit must be spent in-store at a registered HOT branch.

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BIDFOOD ACCOUNT CREDIT

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8.D.4 Bidfood Account Credits are processed within 7 business days and applied to the member's Bidfood Account.

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E. DONATIONS

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8.E.1 Members may redeem points to make a monetary donation to the specified Charity Gumboot Fridays, when available.

8.E.2 Bidfood will pay the monetary amount to the specified Charity, within 90 days of redemption.

8.E.3 Pursuant to tax laws, Members are not entitled to a tax invoice, tax receipt or tax deduction for redeeming points to make a monetary donation to a Charity.

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9. REDEEMING & RECEIVING REWARDS

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9.1 Available points may be redeemed at any time, subject to Members following the correct redemption procedures.

9.2 Points will only be able to be redeemed if the Member fully complies with the trading conditions and maintains current accounts agreed with Bidfood.

9.3 Points can be redeemed for Rewards displayed in the Bidclub Rewards Catalogue, accessible via the website www.bidclub.co.nz. Other Rewards may be made available from time to time and will be notified to Members.

9.4 When a Reward is claimed, the number of points set out in the Bidclub Rewards Reward catalogue will be deducted from the Member's points balance, with the oldest points being deducted first.

9.5 The points required to redeem any Reward are subject to change without notice. Should there be a change in the points required after a member has redeemed a reward, Bidclub Rewards will use reasonable efforts to notify the member promptly. If Bidclub Rewards is unable to reach the member, Bidclub Rewards has the authority to cancel the redemption and refund the member's points in full.

9.6 Handling fees may apply for the fulfilment of goods or services not already part of the Programme.

9.7 All Rewards are provided subject to the terms and conditions of the relevant Rewards Supplier. All returns and refunds of Rewards are subject to each Rewards Supplier's own return and refund policy.

9.8 To the extent permitted by law, Bidfood and the Programme Manager make no warranties or representations, either express or implied and expressly disclaim any and all liabilities (including liability for consequential damages) with respect to type, quality, standard, fitness or suitability for any purpose of all Rewards provided under the Bidclub Rewards Programme except those Rewards which are to be provided by us (in which case our relevant terms and conditions will apply). Any warranty claims should be directed to the Rewards Supplier who provided the Reward.

9.9 Rewards will be supplied within 10 working days of the confirmed order to the specified delivery address on the order, unless the Reward ordered is no longer available, out of stock or on backorder. Bidclub Rewards will be responsible for dispatching Rewards to the Members, but accepts no responsibility if the Rewards are misplaced or lost in transit.

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10. POINTS + PAY

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10.1 Selected Rewards may be redeemed using the Points + Pay option. For eligible items, the product description will display the minimum number of points required to be redeemed and the remaining balance payable in money. Reward exclusions apply to Points + Pay purchases and are at the discretion of Bidclub Rewards.

10.2 Where a Reward is redeemed using Points + Pay, Members will be directed to a secure third-party payment portal to complete the monetary component of the transaction. Payment processing is managed by the third-party provider and is subject to their terms and conditions. Points will only be deducted once the transaction  has been successfully completed.

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11. DELIVERY & REWARD ISSUES

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A. DELIVERY

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11.A.1 It is the Member’s responsibility to ensure the delivery address provided is correct at the time of ordering. Should the address be incorrect or incomplete, and a re-delivery is required, this may incur additional freight and handling fees, which will be charged to the Member. Bidclub Rewards is not obliged to resend the order to the correct address at Bidclub Rewards’ expense, nor is Bidclub Rewards liable for any loss to a Member due to incorrect or incomplete address details being provided by the Member.

11.A.2 When ordering multiple Rewards at the same time, each Reward may be delivered by a different third-party supplier and could also be delivered on different dates.

 Where a delivery is unsuccessful, a representative or third-party supplier of Bidclub Rewards may contact the Member or named recipient to provide advice about the unsuccessful delivery and arrange to re-deliver the item. Members and recipients are required to provide reasonable assistance to facilitate re-delivery. Any re-delivery may incur additional postage, delivery or handling fees.

11.A.3 Where an unsuccessful delivery is returned to the third-party supplier, Bidclub Rewards will refund the Reward item/s less all freight fees and, if applicable, restocking fees to the Member.

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B. DAMAGED ON ARRIVAL (DOA)

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11.B.1 Before signing to receive your Reward delivery, visually inspect your Reward package. If there is any exterior damage, please sign for the package with DOA. If the Reward subsequently turns out to be damaged, notify Bidclub Rewards to organise a replacement. Bidclub Rewards will advise what to do with the damaged Reward, which may include returning the item to the third-party supplier, where the Member is required to provide reasonable assistance to facilitate collection.

11.B.2 A limited amount of time is available for submitting DOA claims and varies between third-party suppliers. Bidclub Rewards requires Members to test the item within 24 hours of delivery for it to be eligible as DOA. After this period, faulty items may not be considered DOA by the third-party suppliers' terms and conditions and will instead be covered under the manufacturer’s warranty, which may carry different terms for shipping and repair.

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C. FAULTY PRODUCT

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11.C.1 All manufacturers’ warranties shall be valid where applicable. Bidclub Rewards accepts no liability for damaged, lost or faulty goods other than their obligations under the Fair-Trading Act 1986, the Consumer Guarantees Act 1993 or otherwise as required by law.

11.C.2 If an item obtained through Bidclub Rewards is faulty, the Member is required to notify Bidclub Rewards as soon as reasonably possible of the issue and provide a detailed description of the fault and supporting photos. Bidclub Rewards will advise the steps for assessment and any subsequent repair, replacement or refund as per the third-party suppliers' terms and conditions. The Member is responsible for organising the item to be sent to the designated address for assessment and any associated costs, including packing and delivery. At the conclusion of the assessment, if it is deemed not to be covered under the manufacturer's warranty, the Member is responsible for all costs, including, but not limited to, any assessment fees, repairs, and return delivery of the item.

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D. INCORRECT ITEM DELIVERY FROM THE ORDER PLACED

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11.D.1 Where a short-shipment, over-shipment, and/or incorrect item to the order placed is received, the Member is required to notify Bidclub Rewards within 48 hours of delivery. Bidclub Rewards, where applicable, will organise the collection of item/s and the Member is required to make the item/s available for collection, and Bidclub Rewards, where applicable, will organise the resupply of item/s to the Member. Any associated costs in correcting an order are the responsibility of Bidclub Rewards.

 

E. INCORRECT ORDER BY MEMBER OR CHANGE OF MIND

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11.E.1 The Member is required to choose carefully. Where the Member orders the incorrect item or changes their mind, Bidclub Rewards and its Third-party Suppliers are not obliged to exchange or refund the item under the Consumer Guarantees Act 1993.

11.E.2 The Member must contact Bidclub Rewards within 7 days of delivery, and the item must be in the same original condition with all accessories and any instruction manuals in the original packaging as received by the Member.

11.E.3 Bidclub Rewards will advise whether the item is eligible for return, subsequent exchange or refund. If the return is accepted by the Third-party Supplier, the Member is responsible for organising the item to be sent to the designated address and any associated costs, including packing, delivery and restocking fee (if applicable). Where an exchange is requested, the Member will be responsible for the delivery costs for the replacement item.

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12. CHANGES TO TERMS & CONDITIONS

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12.1 Bidclub Rewards reserves the right to amend or vary these Terms and Conditions at any time. Bidclub Rewards will use reasonable efforts to provide Members with reasonable notice of any such amendments by posting the updated Terms and Conditions at www.bidfood.co.nz/bidclub-terms-and-conditions. Any amendments will take effect on the later of seven (7) days from the date of posting or any later date specified in the updated Terms and Conditions.

12.2 Points redemption values displayed in the Bidclub Rewards section of www.bidclub.co.nz, once logged into the portal, are subject to change at any time without notice. Redemption values may vary due to changes in supplier pricing or other factors.

12.3 Bidclub Rewards reserves the right to amend the claim or redemption procedures at any time. Members will be notified of any material changes in accordance with clause 12.1.

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13. DISPUTES

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13.1 Bidclub Rewards is not liable for any refusal by third-party Rewards Suppliers to redeem Bidclub Rewards; however, you should let us know if this occurs.

13.2 In the case of any dispute and/or any matters pertaining to this Programme, the decision of Bidfood will be final.

13.3 If you disagree with any details of your points balance, you should contact the Programme Manager in the first instance. We will investigate the members' concerns and report back with the results of our investigation as soon as practicable. If we establish that a mistake did occur, we will correct it.

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14. CLOSURE & TERMINATION

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A. MEMBER-INITIATED CLOSURE 

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14.A.1 Members may close their Bidclub Rewards Account at any time. To do this, they must notify Bidclub Rewards in writing or by phone of the closure. Once approved, their account will be terminated.

14.A.2 Upon closure, points accrued to the date of closure will be forfeited unless redeemed by the member before closure.

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B. TERMINATION

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14.B.1 Bidfood may terminate Membership of a Bidclub Rewards Member, without notice and for any reason, including if the Member:

• Fails to comply with these Terms and Conditions;

• Supplies any misleading information or makes any misrepresentations to Bidfood in connection with Bidclub Rewards;

• Abuses any privilege accorded to the Member under Bidclub Rewards;

• Closes their Bidfood trading account associated with their membership, or allows their Bidfood trading account to be inactive for six months;

• Ceases to be employed by the business that operates the Bidfood trading account;

• Dies or becomes bankrupt.

14.B.2 Points accrued under the Programme by a Member who has had their Membership terminated may be forfeited at the discretion of Bidfood:

• Bidfood reserves the right to cancel/change the Bidclub Rewards Programme at any time;

• If the Bidclub Rewards Programme is cancelled, Members shall have 90 days to redeem their points. If Members have not redeemed their points for Rewards within 90 days of a specified cancellation date, these points will become void.

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15. CONFIDENTIALITY & PRIVACY

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15.1 Personal information about Members will be collected by Bidclub Rewards. This information will be used by Bidclub Rewards and Bidfood for marketing purposes, planning and research. Members may, under the provisions of the Privacy Act 2020, request access to their personal information held by Bidclub Rewards. These requests must be in writing. For more information, please refer to the Bidclub Rewards Privacy Statement.

15.2 Members' names and details may be used by Bidclub Rewards for promotional purposes, and the Member agrees to participate in any publicity that Bidclub Rewards may reasonably require.

15.3 Bidclub may also use this information to advise members of products, services and goods relating to Bidclub Rewards or our other products and services.

15.4 If members do not want to receive promotional materials from Bidclub Rewards at any time, they can advise Bidclub Rewards, and we will not send them.

15.5 When the Member is dealing with Bidclub Rewards by phone, the Member's call may be recorded for verification or training purposes.

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16. LIABILITY & LEGALPROTECTIONS

 

A. TAX DISCLAIMERS

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16.A.1 Bidclub Rewards, the Programme Manager and Bidfood make no representations in relation to the tax consequences of Membership in the Bidclub Rewards Programme. The Member must not rely upon statements or representations that may be made.

16.A.2 Neither Bidclub Rewards, the Programme Manager, nor Bidfood accepts any liability for any current or future taxation requirement that may be imposed on any Member.

16.A.3 To the full extent permitted by law, Bidclub Rewards, the Programme Manager, Bidfood and their agents and contractors exclude all liability for any loss, damage, claim, injury, cost or expense suffered or incurred by any person in connection with the Bidclub Rewards Programme or Rewards, including, but not limited to:

• any indirect, economic or consequential loss;

• any loss arising from the negligence of Bidclub Rewards;

• any liability for personal injury or death.

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B. GENERAL LIABILITY EXCLUSIONS 

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16.B.1 Bidclub Rewards, the Programme Manager, Bidfood and their agents and contractors assume no responsibility for:

• any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) Bidclub Rewards or any Member, whether caused by problems with communication networks or lines, computer systems, software or internet service providers, congestion on any carrier network or otherwise;

• any theft, destruction or unauthorised access to, or alteration of such communications;

• any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Bidclub Rewards Programme.

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C. MEMBER TAX RESPONSIBILITY

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16.C.1 Members must take their own Legal and Accounting advice in relation to their Membership in the Bidclub Rewards Programme in relation to current and future tax  consequences of being a member of the Bidclub Rewards Programme and of redeeming Rewards.

16.C.2 Members are responsible for paying all taxes imposed in relation to the Membership of the Bidclub Rewards Programme and redeeming Rewards.