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Using technology in the hospitality industry

CONTACTLESS ORDERING AND PAYMENT

The term contactless has been thrown around a lot since 2020 in reference to reducing the spread of a certain virus that shall not be named. But offering the option of contactless orders and payments is also great for combating staff shortages.


A rising trend in New Zealand is using QR codes for this purpose. The customer is seated. they scan that tables QR code which takes them to an online ordering page where they place their order, pay and then their meal is delivered to them to enjoy!


ONLINE RESERVATIONS

While booking a table over the phone was once considered the most convenient way to secure a reservation. the arrival and rise in popularity of online reservation software has made that a thing of the past.


Customers can immediately see available dates and times book a table, note dietary requirements and whatever else you like all on the go. Not only does this save time for the customer but it reduces the amount of time staff need to spend on the phone - valuable time then can instead use to make sure current patrons are taken care of.


STREAMLINE TIPPING ON YOUR EFTPOS MACHINES

Make sure the ability to add a tip is offered to all customers paying via EFTPOS, in a country where it's not always the norm. some people won't even have thought about it unless you give them the option.


USE SOCIAL TOOLS TO COMMUNICATE WITH STAFF

Consider setting up a WhatsApp group with your staff as a quick and easy way to communicate staff rosters. emergency closure notifications. announcements and anything else you need them all to know.


ACCORDING TO DATA FROM CHEQOUT, A QR CODE ORDERING AND PAYMENT SYSTEM IN THE USA, QR CODE MENUS CAN SAVE BUSINESSES ANYWHERE FROM 30-50% ON LABOUR COSTS!



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